Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile1 entries
2022
TracFone discloses customer account compromise
Issue disclosure
TracFone, the parent company of Straight Talk, disclosed that malicious actors accessed a limited number of customer accounts and fraudulently transferred some phone numbers to other carriers. The disclosure was accompanied by reports of complaints from approximately 6,000 subscribers. TracFone stated that it was taking steps to investigate the activity and to improve account security. The company did not specify the number of accounts affected or the outcome of its investigation in the available account.
TracFone said it had learned that malicious actors accessed a limited number of customer accounts and fraudulently transferred some phone numbers to other carriers. The article also reports complaints from approximately 6,000 subscribers. TracFone said it was taking steps to investigate the activity and improve account security.
Company response
Investigation — TracFone
Tracfone said they are taking action to uncover the fraudulent activity.
Remediation — TracFone
On top of this, they reportedly "made enhancements to improve the security of (your) mobile account."
Source excerpt
TracFone officially revealed the issue in a public notice.
we were recently made aware of bad actors gaining access to a limited number of customer accounts and, in some cases, fraudulently transferring, or porting out, mobile telephone numbers to other carriers.
Malicious actors transferred the accounts to different carriers without the users' consent. Straight Talk and Total Wireless subscribers are also affected by this data breach.