STA Travel controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
MultiFLEX Pass consumer-protection case
Following an Australian Competition and Consumer Commission complaint, STA Travel was required to pay AU$14 million over allegations that its MultiFLEX Pass advertising misled consumers about further charges for changing flight dates.
2019
Dispute over missed flight assistance
STA Travel initially refused to assist a couple who missed a long-haul flight after a delayed domestic Air India connection, leaving them with additional costs. Following negative publicity, the company acknowledged the mistake, apologised and reimbursed the customers.