Spirit Airlines controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Flight attendants' union criticizes Spirit's volunteer request
Public backlash
A representative of the Spirit Airlines Association of Flight Attendants criticized Spirit's request for flight attendants to volunteer on days off during the airline's cancellations, saying the airline had left attendants stranded and was asking them for a favor. Spirit COO John Bendoraitis later apologized for the email, calling it poorly timed and insulting.
Company response
Apology — Spirit Airlines
John Bendoraitis, Spirit's COO, later apologized for the email that requested flight attendants volunteer their time.
Source excerpt
John Bendoraitis, Spirit's COO, later apologized for the email that requested flight attendants volunteer their time.
Spirit "has left you and your fellow flight attendants stranded in airports with their angry passengers for hours and even days on end," Davison wrote in an email obtained by Insider.
Teri Davison, a representative from the Spirit Airlines Association of Flight Attendants, sent a blistering email in response.
2020
Spirit Airlines apologizes for promotional email
Company response
Spirit Airlines issued an apology after a promotional email encouraging customers to fly drew criticism for its timing amid the COVID-19 outbreak. The airline stated that the email had been written before the current situation and was sent inadvertently. The incident centered on the promotional message and the airline's response to the criticism it received.
After a promotional email urging customers to fly drew criticism for its timing amid the COVID-19 outbreak, Spirit Airlines apologized, saying the email had been written before the current situation and was sent inadvertently.
Company response
Apology — Spirit Airlines
Shortly after it was sent, Spirit tweeted a response apologizing for the email, saying that “it was written prior to the current situation and unfortunately sent.”
Source excerpt
Shortly after it was sent, Spirit tweeted a response apologizing for the email, saying that “it was written prior to the current situation and unfortunately sent.”
Dozens of people posted screenshots of the email on Twitter expressing distaste for the company’s ill timing.