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Source Music controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

Back to profile2 entries

  1. 2022

    Personal-information disclosure in GFriend reimbursement survey

    A survey used to process membership-fee reimbursements connected with GFriend's departure exposed the personal information of 22 participants through improper disclosure of survey results. South Korea's Personal Information Protection Commission imposed a 3 million won fine and issued a corrective order.

    Source

  2. 2021

    Source Music apologizes over GFRIEND disbandment communication and refund handling

    Company response

    Source Music issued a statement apologizing to fans for insufficient communication following GFRIEND's disbandment and for problems with the membership refund process. The apology also addressed the company's supervision of personal-information processing and its response to refund guidance. The statement was released on June 11, 2021.

    Company response

    • Apology — Source Music

      On June 11, Source Music released a follow-up statement sending their apologies to fans for not being able to communicate with them properly upon the sudden announcement of GFRIEND's disbandment, as well as for the problem experienced during the refund process on membership.

    Source excerpt

    • On June 11, Source Music released a follow-up statement sending their apologies to fans for not being able to communicate with them properly upon the sudden announcement of GFRIEND's disbandment, as well as for the problem experienced during the refund process on membership.
    • Regarding this, Source Music apologized for accidentally leaking some fans' personal information.
    • Finally, GFRIEND's company apologized for the insufficient response and consideration of the customer center during the cash refund guidance to the fans.
    Source