Sony Europe controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Sony Europe fined over Australian digital game refunds
Fine or penalty
Sony Europe was fined AUD 3.5 million for misleading Australian consumers about its refund policy for digital games. The article reports that Sony's responses to consumers did not align with Australian consumer law.
Source excerpt
Sony Europe (which controls Sony's operations in Australia) has been fined $3.5 Million AUD for misleading Australian consumers over its refund policy.
These responses from Sony do not align with Australian consumer law, so the case went to court.
2020
Sony Europe fined over Australian consumer-rights representations
Fine or penalty
Sony Europe was fined AUD 3.5 million after its support staff and website were found to have made misleading representations about Australian consumers’ refund and consumer-guarantee rights.
Source excerpt
The ACCC shared an announcement about the decision and said Sony Europe made “false and misleading representations” on its site when dealing with Australian consumers that misled PlayStation users in regards to how their Australian Consumer Law rights protected them.
Sony Europe has been fined $3.5 million AUD after its Sony Australia branch was found to be misleading customers about their consumer rights, according to new reports from the Australian Competition and Consumer Commission.