Snap Fitness controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2019
SF Franchisee Association sues Snap Fitness
Lawsuit filed
The SF Franchisee Association filed a lawsuit against Snap Fitness, Inc., alleging that the franchisor materially breached franchise agreements by requiring franchisees to use Fitware, software that allegedly failed to meet industry security standards. The association said a ransomware attack on the software caused franchisees to lose data and left clubs unable to operate for 13 days.
Source excerpt
When that software, called Fitware, fell victim to a ransomware attack on November 22, 2018, the franchisees lost all their data and the ability to operate their clubs for 13 days, causing all Snap Fitness franchisees, including the members of the SF Franchisee Association, to suffer significant losses of revenues, profits, and club members.
The SF Franchisee Association, which represents 177 Snap Fitness franchisees operating 260 Snap Fitness clubs in the United States and Canada, filed a lawsuit on December 16, 2019, in Hennepin County (Minnesota) District Court asserting that the system's franchisor, Snap Fitness, Inc., materially breached the franchise agreements it has with all of its franchisees by forcing the franchisees to purchase and use a proprietary club management software developed by a Snap Fitness-owned affiliate that failed to meet industry security standards.