Singtel controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
IMDA fines Singtel over March service disruptions
Fine or penalty
Singapore's Infocomm Media Development Authority imposed a S$1 million penalty on Singtel over mobile service disruptions in March that affected around 720,000 subscribers. IMDA found the outages preventable and within Singtel's control.
Singapore’s Infocomm Media Development Authority imposed a S$1 million penalty on Singtel over mobile service disruptions in March that affected around 720,000 subscribers. IMDA found the outages preventable and within Singtel’s control.
Company response
Refund or compensation — Singtel
The telco also offered goodwill rebates of S$5 to S$10 to affected subscribers, amounting to about S$8 million in payouts to consumer and business customers.
Remediation — Singtel
The telco has since strengthened maintenance procedures and monitoring of its chiller systems, rectified issues at the second exchange, and conducted exercises to improve its network failover capabilities.
Source excerpt
Singapore’s telecommunications regulator has imposed a S$1 million penalty on Singtel over a series of mobile service disruptions in March that affected around 720,000 consumer and business subscribers.
In a statement on Tuesday (Oct 20), the Infocomm Media Development Authority (IMDA) said that its investigations found the outages on Mar 16, 18 and 19 were preventable and within the telco’s control.
The Infocomm Media Development Authority (IMDA) has imposed a financial penalty of S$1 million (US$782,000) on Singtel for mobile service disruptions in March.
2021
Singtel vendor breach compromises customer data
Issue disclosure
A breach at Singtel vendor Accellion resulted in personal data belonging to about 129,000 Singtel customers being leaked; information concerning 23 businesses linked to Singtel was also compromised. Singtel reported this after completing its initial probe.
Company response
Investigation — Singtel
said Singtel upon completion of its initial probe of this incident.
Source excerpt
A data breach at a Singtel vendor has resulted in the leak of personal data of some 129,000 customers.
Singtel knew of the hacking attempts on the file sharing system of its vendor, Accellion, last December.
Certain information of 23 businesses linked to Singtel including suppliers and partners were also compromised, said Singtel upon completion of its initial probe of this incident.
2021
Singtel discloses data breach affecting customers and employees
Issue disclosure
Singtel disclosed that a data breach affected 129,000 customers, 28 former employees, 45 staff of a corporate customer, and 23 enterprises. The article says the perpetrator had not been identified.
Company response
Apology — Singtel
I’m very sorry this has happened to our customers and apologise unreservedly to everyone impacted.
Ongoing disclosure — Singtel
In a disclosure dated 17 February, Singtel revealed that 23 enterprises, 45 staff of a corporate customer, 129,000 customers, and 28 former Singtel employees as victims of the data breach.
Apology — Singtel
Singtel's Group CEO Yuen Kuan Moon has apologised to customers for the data breach and assured that data privacy is paramount and support in mitigating the potential risks.
Investigation — Singtel
The telecom's investigations later confirmed the breach and identified January 20 as the date it had occurred.
Source excerpt
Personal data of nearly 130,000 Singtel customers was stolen in a data breach, the telecommunications firm bared on 17 February.
The perpetrator of the attacks is not yet identified.
In a disclosure dated 17 February, Singtel revealed that 23 enterprises, 45 staff of a corporate customer, 129,000 customers, and 28 former Singtel employees as victims of the data breach.
2015
Negative competitor influencer campaign
Singtel faced criticism and regulatory action after a Gushcloud campaign encouraged influencers to attack rival operators. The company apologised, terminated its association with the agency and received a formal warning.
2013
Bukit Panjang exchange fire and service disruption
A fire at a major exchange damaged fibre cables and disrupted mobile, broadband, voice and television services, affecting customers and some other organisations that depended on related infrastructure. Singtel was later fined by Singapore's regulator.