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Singapore Airlines

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2026

    Wife of SQ321 turbulence victim sues Singapore Airlines in UK High Court

    Lawsuit filed

    Linda Kitchen, 74, whose husband Geoffrey Kitchen died after severe turbulence on Singapore Airlines flight SQ321 on May 21, 2024, has initiated proceedings at Britain's High Court seeking damages from SIA to support her recovery from serious spinal injuries. SIA said on Aug 29 it was unable to comment on matters before the courts.

    Source excerpt

    • Linda Kitchen, 74, has initiated proceedings at Britain’s High Court seeking damages from SIA to
    • Her husband reportedly suffered a fatal heart attack during the incident, which saw Flight SQ321, which was en route to Singapore from London, plunge on May 21, 2024, while flying over Myanmar.over 54m in just five seconds
    • Responding to queries from The Straits Times, SIA on Aug 29 said it was unable to comment on matters before the courts.
    Source

  2. 2026

    Singapore Airlines discloses Amadeus-related booking data exposure

    Issue disclosure

    Singapore Airlines confirmed that unauthorized access to systems operated by travel technology provider Amadeus exposed information associated with approximately 46,000 booking records. Singapore Airlines said its internal IT systems were not compromised. Amadeus confirmed that bank account and credit card information was not exposed.

    Company response

    • Remediation — Singapore Airlines

      Singapore Airlines has started contacting affected passengers with upcoming travel plans to change their booking reference numbers as a precautionary measure.

    • Remediation — Amadeus

      Amadeus has implemented containment measures and additional security safeguards following the incident.

    Source excerpt

    • Singapore Airlines confirmed on November 3, 2026, that the incident involved customer information stored on the Amadeus platform, which supports some of the airline’s reservation and booking operations.
    • Singapore Airlines has disclosed a cybersecurity incident affecting approximately 46,000 booking records following unauthorised access to systems operated by travel technology provider Amadeus.
    • The cybersecurity incident exposed customer information associated with approximately 46,000 booking records.
    Source

  3. 2021

    SITA discloses cyberattack affecting airline passenger data

    Issue disclosure

    SITA said a cyberattack affected certain passenger data stored on servers of SITA Passenger Service System (PSS) Inc. The article reports that several airlines confirmed they were affected, including Singapore Airlines, whose roughly 580,000 KrisFlyer and PPS members were affected.

    Company response

    • Investigation — SITA

      The matter remains under continued investigation by SITA’s Security Incident Response Team with the support of leading external experts in cyber-security.

    • Remediation — SITA

      SITA acted swiftly and initiated targeted containment measures.

    Source excerpt

    • Singapore Airlines said roughly 580,000 members of its KrisFlyer and PPS programs are affected by the breach at SITA.
    • Several airlines have confirmed being affected by the breach, including Singapore Airlines, Malaysia Airlines, Finland’s Finnair, Jeju Air in South Korean, and Air New Zealand.
    • SITA said on Thursday that the attack, which it described as “highly sophisticated,” affected certain passenger data stored on servers of SITA Passenger Service System (PSS) Inc., which operates passenger processing systems for airlines.
    Source