Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2019
Identity-document requests and privacy concerns
Beginning in late February 2019, some customers reported that Sinemia required copies of driver's licenses, passports, or other photo identification to continue using the service. Reports also referenced requests for additional personal information, including Social Security numbers in some cases. The company attributed the requests to fraud prevention, while customers raised concerns about privacy, account access, and the handling of their data after the United States shutdown.
2019
Account terminations and refund disputes
Customers reported that memberships were terminated without clear explanations or refunds. Sinemia said it had detected fraudulent activity and claimed that approximately 3 percent of accounts had been removed, but affected users and commentators disputed the explanation and reported inconsistent reinstatements and service access.
2019
Application failures and customer-support complaints
Users reported recurring application errors, inability to buy tickets or check in, slow support, and problems that prevented them from using their memberships. Some users described selective account reinstatement followed by continued technical errors.
2019
Pending Federal Trade Commission investigation
In connection with its April 2019 bankruptcy filing, Sinemia stated that it was the subject of a pending FTC investigation. The available material does not establish the investigation's final outcome.
2018
Processing-fee class-action allegations
A November 2018 class-action lawsuit alleged that Sinemia added a $1.80 processing fee to certain ticket purchases by customers who had prepaid annual memberships. The complaint argued that the fee was not adequately disclosed and undermined the savings advertised by the subscription service.