Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
SF Express Responds to Criticism of Paid Delivery-Confirmation Service
Company response
In 2021, Zhejiang's consumer protection committee questioned SF Express's 1-yuan delivery-confirmation add-on service, stating that it might infringe on consumer rights and mislead consumers. In response, SF Express representatives said that choosing the service does not affect normal delivery and that it is generally selected only when the sender has special requirements. The company's statement addressed the committee's concerns by clarifying the optional nature of the service and its limited use.
After Zhejiang's consumer protection committee questioned SF's 1-yuan delivery-confirmation add-on and said it might infringe consumer rights and mislead consumers, SF representatives said choosing the service does not affect normal delivery and that it is generally selected only when the sender has special requirements.
Company response
Clarification — 顺丰控股
顺丰控股向中国证券报记者回应称，该服务是为了保证快件安全，用户是否选择此项增值服务，都不影响快件的正常交付投递。只有寄方有特殊需求时才会选择，并不会对收件人收取费用。
Source excerpt
浙江省消保委表示，顺丰速运擅自把“签收确认”从应尽的法定服务内容中拆分出来，涉嫌巧立名目收费，侵害消费者合法权益；顺丰速运推出此项增值服务，容易使得消费者误以为如不勾选此服务项目，则顺丰速运可不提供“签收确认”服务，存在误导消费者的嫌疑。
顺丰控股向中国证券报记者回应称，该服务是为了保证快件安全，用户是否选择此项增值服务，都不影响快件的正常交付投递。只有寄方有特殊需求时才会选择，并不会对收件人收取费用。
近日，浙江省消费者权益保护委员会（简称：浙江消保委）在其官方平台发文，质疑顺丰1元签收确认增值服务，认为此举涉嫌巧立名目收费，侵害消费者权益。
2018
Online sale of data raises leak concerns; company denies data came from SF Express systems
In 2018, reports appeared online of the sale of so-called 300 million pieces of SF Express logistics information. After checking test data, SF Express responded that the relevant data did not come from its systems, pointing to suspicious elements and motives. This entry records a data security controversy and a denial response and does not treat the number claimed online as a confirmed leak.