Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2024
Cybersecurity incident affecting prison transport
A cyberattack reportedly disabled tracking devices and panic alarms on prison vans and exposed weaknesses in operational communication and continuity.
2022
Food-supply criticism in asylum accommodation
Serco apologised after food reportedly containing maggots was supplied to children accommodated in a Midlands hotel.
2020
Serco discloses contact tracers’ email addresses
Issue disclosure
Serco said it accidentally made the email addresses of almost 300 contact tracers visible to other recipients. The error did not involve patients’ data. Serco said it had apologised and reviewed its processes.
Company response
Apology — Serco
We have apologised
Remediation — Serco
reviewed our processes to make sure that this does not happen again
Source excerpt
In error, email addresses were visible to other recipients.
Outsourcing firm Serco has apologised after accidentally sharing the email addresses of almost 300 contact tracers.
The error did not involve patients' data
2019
Fraud and false-accounting fine
Serco agreed to a substantial fine and investigative-cost payment in connection with fraud and false-accounting allegations involving its electronic-tagging service.
2013
Electronic-monitoring overcharging controversy
Serco was accused of submitting inaccurate records and overcharging the UK government for electronically monitoring offenders. The controversy led to investigations, management consequences, financial costs, and a corporate-renewal programme.
2013
Yarl's Wood safeguarding allegations
Serco faced allegations concerning sexual abuse and the handling of vulnerable women at Yarl's Wood Immigration Removal Centre, followed by continuing criticism of the centre's management.