酷航的争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
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2026
酷航披露客户邮件误发事件
问题披露
酷航披露，一封原本发送给TR100航班乘客、包含旅行详情的邮件被误发给其他客户。酷航将事件归因于人为失误。酷航表示，没有发生数据安全漏洞，也没有敏感个人信息泄露。该披露说明了邮件误发情况，同时称敏感个人数据并未外泄。
品牌回应
道歉 — Scoot
Scoot has apologised for its erroneously-blasted emails containing travel details for a particular flight to Guangzhou, China.
澄清 — Scoot
In an update five hours later, the airline clarified that the error stemmed from human error.
持续披露 — Scoot
Additionally, Scoot said it has informed Singapore’s Personal Data Protection Commission of the incident and contacted all affected customers with an explanation of what happened.
来源摘录
Scoot also reassured its travellers that the incident was not a data security breach or due to hacking.
Scoot has apologised for its erroneously-blasted emails containing travel details for a particular flight to Guangzhou, China.
The email was meant to inform travellers on the flight of new travel requirements, and was "mistakenly sent" to other customers who were not on the flight.