Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Goodhealth recalls batches of Oyster Plus capsules in China
Recall announced
Goodhealth announced a voluntary recall of the batches of Oyster Plus capsules identified in a customs consumer notice after contaminants were detected in some samples. Sam's Club said it had removed the product from sale, was communicating the recall, and had initiated refunds for members.
Company response
Recall — 山姆会员商店
公司已第一时间对商品主动下架，并进行主动沟通召回
Refund or compensation — 山姆会员商店
已经第一时间启动相应退款
Source excerpt
从标称新西兰、澳大利亚“好健康”牌牡蛎精胶囊(GOOD HEALTH OYSTER PLUS)部分批次样品中检出污染物成分
纽好健康营养(南京)有限公司作为上述产品跨境电商零售进口的境内责任主体，尊重并严格执行海关监管要求，会同境外生产企业Good Health Products Limited(新西兰)决定，对消费提示所列批次产品在中国跨境电商零售进口渠道实施主动召回。
公司已第一时间对商品主动下架，并进行主动沟通召回，已经第一时间启动相应退款。
2021
Xinjiang-product removal controversy
Sam's Club removed some goods produced in Xinjiang and attributed the action to an inventory issue. Chinese authorities and commentators criticized the move, and reports described consumer boycotts and cancelled or suspended memberships.
2021
Sam's Club responds to reports of Xinjiang products being unavailable
Company response
After reports and online queries alleged that Sam's Club had removed Xinjiang products, a representative of its customer service said product listing and delisting depended on actual inventory. The report did not establish that all such products had been removed.
Company response
Clarification — Sam's Club
相关人员在电话中称：商品的上下架情况，需要根据库存的实际情况来安排。
Source excerpt
有网友日前称，美国零售商沃尔玛及其旗下高端会员制商店——山姆会员商店“疑似下架所有新疆产品”。该事件随后引发舆论广泛关注。《环球时报》记者24日就此事致电山姆会员商店官方客服，相关人员在电话中称：商品的上下架情况，需要根据库存的实际情况来安排。
2021
Guantanamera files trademark lawsuit over DUO
Lawsuit filed
Guantanamera Cigars Co. filed a lawsuit against Swedish Match, Costco and Sam’s Club, alleging that Swedish Match’s White Owl Duos product infringes Guantanamera’s DUO trademark. The complaint also alleged that the product lacked required FDA authorization; the source reports allegations, not a court determination.
Source excerpt
In a lawsuit filed yesterday in the U.S. District Court for the Southern District of Florida, Guantanamera claims that its “DUO” trademark is being infringed upon by the White Owl Duos, a relatively new product from Swedish Match that includes two different cigarillos in a single pack.
Guantanamera Cigars Co. has filed a lawsuit against Swedish Match, Costco, Sam’s Club and others over trademark infringement.
2020
Midland store stabbing
A stabbing at a Sam's Club in Midland, Texas, wounded three Asian family members, including two children. The alleged attacker reportedly believed Chinese people were responsible for the COVID-19 pandemic.
2020
Former Sam’s Club employee files lawsuit alleging harsh working conditions
Lawsuit filed
A former Sam’s Club employee, Christina Batista, filed a lawsuit against the Conroe store. According to the complaint, she was required to wear a face mask under harsh conditions and was harassed by employers about it. Sam’s Club stated that it would review the complaint and respond in court as appropriate after being served. The event was reported on July 15, 2020.
Former Sam’s Club employee Christina Batista filed a lawsuit against the Conroe store, alleging she was required to wear a face mask under harsh conditions and that employers harassed her about it. Sam’s Club said it would review the complaint and respond in court as appropriate after being served.
Company response
Investigation — Sam’s Club
We will review the complaint and respond with the Court as appropriate after we are served.
Source excerpt
She filed the lawsuit herself on July 15
Christina Batista has filed a lawsuit against her former employer, Sam's Club in Texas after she said she was forced to wear a face mask.
We will review the complaint and respond with the Court as appropriate after we are served.