Safaricom controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Safaricom reports cyberattack attempts and security investigations
Issue disclosure
In its 2026 Sustainable Business Report, Safaricom stated that it detected approximately 1.25 billion intrusion attempts and investigated more than 130,000 security events. The company reported no confirmed material breaches and said that distributed denial-of-service (DDoS) attacks were mitigated without material impact on customers.
Source excerpt
Safaricom detected about 1.25 billion intrusion attempts and investigated more than 130,000 security events. The company reports no confirmed material breaches and says DDoS attacks were mitigated without material customer impact.
2020
Former Safaricom employee sues over alleged workplace negligence
Lawsuit filed
A former Safaricom customer-care employee sued the company seeking compensation after losing her hearing. She attributed the impairment to lengthy work calls and accused Safaricom of negligence for failing to provide appropriate protective gear and adequate safety precautions; these are allegations in the lawsuit.
Source excerpt
Through her lawyer Nick Odhiambo, she accused the telco of negligence by failing to provide her with appropriate protective gear and failing to take any adequate precaution for her safety
A former Safaricom Customer Care employee has sued the giant telco seeking over KSh 1.1 million in compensation after losing her hearing.
2019
Customer sues Safaricom, Airtel Kenya, and Telkom Kenya over data-bundle expiry
Lawsuit filed
Lawyer Adrian Kamotho filed a suit before Kenya's Communications and Multimedia Appeals Tribunal against Safaricom, Airtel Kenya, and Telkom Kenya over the expiry of unused data bundles. He asked that the companies be prevented from deactivating customers' unused bundles. The article reports the allegation and the requested relief, not a ruling. This entry records the filing of the complaint as reported, without any finding on the merits or outcome of the matter.
Lawyer Adrian Kamotho filed a suit before Kenya’s Communications and Multimedia Appeals Tribunal against Safaricom, Airtel Kenya, and Telkom Kenya over the expiry of unused data bundles. He asked that the companies be prevented from deactivating customers’ unused bundles; the article reports the allegation and requested relief, not a ruling.
Source excerpt
In a suit filed before the Communications and Multimedia Appeals Tribunal, Kamotho wants Safaricom, Airtel Kenya and Telkom Kenya be prevented from deactivating customers' unused data bundles upon expiry.