Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
American Airlines sues Sabre over airfare display format
Lawsuit filed
In 2021, American Airlines filed a lawsuit against Sabre in a Texas court, seeking to stop Sabre's new airfare display format. American alleged that the format breached its contract and biased search results in favor of Delta Air Lines. The dispute centered on how tickets are displayed to travel agencies. The event was reported by Skift.
American Airlines sued Sabre in a Texas court, seeking to stop Sabre's new airfare display format; American alleged that the format breached its contract and biased search results in favor of Delta Air Lines.
Stated objective. Stop Sabre's start of a new way of displaying airfares on its reservation systems.
Source excerpt
American Airlines this week sued Sabre in a Texas court, seeking to stop the travel technology company's start on Thursday of a new way of displaying airfares on its reservation systems.
American said Sabre's new format for displaying airfares breaches its contract with American by biasing search results in favor of its domestic rival Delta Air Lines.
2020
Sabre settles multistate investigation into 2017 data breach
Settlement
Sabre agreed to a settlement with Indiana and 26 other states resolving an investigation into a 2017 data breach involving its hotel-booking system. The settlement requires Sabre to pay $2.4 million and undertake specified security and data-breach response measures. The breach exposed data from about 1.3 million credit cards.
Company response
Remediation — Sabre
Sabre has agreed to measures in this settlement that will ultimately enhance its cybersecurity preparedness.
Source excerpt
The breach, which exposed the data of about 1.3 million credit cards, included some belonging to Indiana residents.
Attorney General Curtis Hill and 26 other attorneys general have agreed to a settlement with Texas-based Sabre Inc. that resolves an investigation into a 2017 data breach of Sabre Hospitality Solutions’ hotel-booking system.
Under the settlement, Hill’s office says Sabre must pay $2.4 million, which will be distributed to Indiana and the 26 other states, and Indiana will receive more than $61,000 and injunctive relief.