Royal Mail controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile1 entries
2020
Ofcom fines Royal Mail over delivery targets and stamp pricing
Fine or penalty
In a controversy noted by regulators, Ofcom fined Royal Mail £1.5 million for missing its first-class delivery target in 2018 and £100,000 for charging above the regulated price cap for second-class stamps for seven days in March 2019. Royal Mail said it accepted Ofcom's decisions and acknowledged that its stamp price had exceeded the cap due to an error.
Source excerpt
It also overcharged people £60,000 after raising the cost of a second class stamp before a price cap was officially lifted.
Royal Mail admitted it had made a mistake and donated the sum to the charity Action for Children.
Royal Mail has been fined £1.5m by the regulator for being late with first class deliveries and overcharging customers for second class stamps.