Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2013
Historical BBB complaint count
The BBB information cited in the reference article recorded 299 complaints concerning Royal Holiday during the three years preceding October 2013. This is a historical complaint statistic and does not by itself establish the validity of every complaint or the company’s current standing.
2008
ABC 20/20 investigation into sales practices
An ABC News 20/20 investigation brought complaints about Royal Holiday’s membership sales methods and contract structure to wider public attention.
2007
Consumer complaints over sales representations and contract cancellation
Mexico’s Federal Consumer Protection Agency reportedly received complaints from 761 Royal Holiday members who wanted to rescind their contracts and alleged that the membership offer had been misrepresented during sales presentations. The cited account says the company became required to disclose a five-day cancellation provision and stated that its contracts had been revised.