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Royal Caribbean International controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2019

    Family sues Royal Caribbean over toddler’s fatal fall

    Lawsuit filed

    Chloe Wiegand’s parents sued Royal Caribbean, alleging that the cruise line failed to follow window-fall safety standards and provide reasonably safe windows or warnings near a children’s play area. The allegations are not presented as a court determination.

    Source excerpt

    • On Wednesday, a little more than five months after Chloe fell from an open window on the Royal Caribbean International ship in Puerto Rico, her parents sued the cruise line that they claim played a “major role” in her death.
    • The suit alleges the operator was negligent for failing to follow safety standards to prevent window falls, for failing to put “reasonably safe windows” near children’s play areas and for failing to provide signs or other visual cues to make it clear when a window was open.
    • Winkleman said they also want Royal Caribbean to fix any windows that could potentially allow for the same kind of situation; the ship in question, he said, is going for a major refurbishment soon.
    Source

  2. 2014

    Explorer of the Seas norovirus outbreak

    A norovirus outbreak affected hundreds of passengers and crew aboard Explorer of the Seas and caused the cruise to end early. Royal Caribbean provided refunds, future-cruise credits, and certain travel-cost reimbursements.

    Source

  3. 2010

    Criticism over Labadee calls after the Haiti earthquake

    Royal Caribbean continued operating calls at Labadee after the Haiti earthquake. The company said that it transported relief supplies and directed destination proceeds toward relief work, but the decision was criticized because the country remained in a humanitarian emergency.

    Source

  4. Criticism of cruise waste and port arrangements

    Cruise operators, including Royal Caribbean, have faced criticism over the influence of large cruise ships in negotiations concerning ship-generated waste with ports, local agencies, and destinations.

    Source