Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2014
Settlement of Competition Bureau matter
Reliance agreed to make cancellation of water-heater rentals easier and paid a $5 million administrative monetary penalty in connection with the Competition Bureau complaint.
2012
Competition Bureau complaint over rental cancellation and return practices
The Competition Bureau complained that Reliance and Direct Energy limited the locations and time windows available to customers seeking to return rented water heaters and imposed allegedly unwarranted cancellation fees. Reliance disputed the allegations and said its policies were intended to protect customers from aggressive tactics by competing rental suppliers.