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Rappi controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2021

    Coljuegos fines and bans Rappi over unauthorized promotional gaming

    Fine or penalty

    Colombian gaming regulator Coljuegos determined that the "RappiPolla Mundial" game operated by Rappi SAS was run illegally. Coljuegos fined Rappi SAS COP78.1 million and imposed a five-year ban on operating gaming. The action concerned the unauthorized promotional game, and the regulator's findings were reported in coverage of the decision.

    Colombian gaming regulator Coljuegos fined Rappi SAS COP78.1 million and imposed a five-year ban on operating gaming after determining that its “RappiPolla Mundial” game was operated illegally.

    Source excerpt

    • Colombian gaming regulator Coljuegos has issued Rappi SAS, a multivertical company headquartered in Bogotá, with a fine worth COP78.1m (£14,798/€17,303/$20,658), and a five-year ban from operating gaming, after it was found to offer illegal gambling.
    • The sanctions are related to the company’s “RappiPolla Mundial” game, which the regulator deemed to be operated illegally.
    Source

  2. 2019

    Consumer-protection and complaint-handling scrutiny

    Colombian authorities criticized aspects of Rappi's electronic-commerce compliance, including complaint channels, terms and conditions, price transparency, and the handling of customer complaints. The supplied reference also reports numerous consumer-protection lawsuits.

    Source

  3. 2019

    Alleged misappropriation of platform concept or trade secrets

    Simón Borrero and Rappi faced allegations that the company had appropriated another company's idea for a platform connecting users with people willing to perform errands. The supplied material also describes a U.S. federal trade-secret lawsuit; it does not establish a final judgment.

    Source

  4. 2018

    Courier protests and working-condition criticism

    Some Rappi couriers protested in October 2018. The company was criticized over working conditions, the treatment of delivery workers, and customer-support practices.

    Source

  5. Employment-policy and vaccination-access criticism

    Critics accused Rappi of predatory employment policies and reported allegations that the company intended to make workers compete for access to COVID-19 vaccinations. The supplied material does not provide a final regulatory or judicial outcome.

    Source