Qunar controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile2 entries
2020
COVID-19 flight-refund complaints
During the COVID-19 outbreak, customers widely complained about delayed refunds, rejected refund requests, and uncertainty over reimbursement timing after flight cancellations. The issue followed a sharp increase in service demand and occurred amid complex coordination between Qunar, airlines, agencies, payment institutions, and government refund policies.
2019
Beijing communications regulator summons app companies over data practices
Issue disclosure
The Beijing communications regulator summoned 17 app companies, including Baidu, 360 Mobile Guard, iQIYI, Sogou Input Method and Qunar, over issues including improper collection and use of user information and forced authorization, and required rectification by a deadline.
Source excerpt
近日，北京市通信管理局严格落实工业和信息化部相关工作要求，就APP数据安全问题集中约谈了百度、360手机卫士、猎豹安全大师、爱奇艺、搜狗输入法、知乎、36氪、去哪儿、春雨医生、新东方在线等17家App企业，对企业违规收集使用用户信息、强制授权等问题提出书面整改要求，要求限期整改。