Purplebricks controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile4 entries
2025
BBC criticism of ancillary-service practices
A BBC Panorama investigation reported complaints from customers whose homes had not sold and raised allegations about the promotion and remuneration of affiliate services, including mortgages.
2021
Tenant deposit-registration process issue
Purplebricks disclosed an internal regulatory process issue involving how tenants were informed on behalf of landlords about deposit registrations and warned that compensation could be payable.
2020
Alleged solicitation of Canadian reviews
A media report alleged that Purplebricks Canada's marketing department encouraged employees to obtain positive reviews from friends and family, including people who had not used the service, with an incentive for the employee generating the most reviews.
2017
Customer claims and review disputes
Purplebricks was scrutinised by BBC Watchdog over allegations that some customer-facing claims were misleading. It also became involved in disputes concerning the validity and moderation of online reviews, including conflict with review platforms.