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Pokémon Center controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2026

    Pokémon Center UK and Germany customers notified of CEVA Logistics data breach

    Hazard disclosure

    The Pokémon Center websites for the UK and Germany informed customers that a cyber incident at logistics provider CEVA Logistics, commencing on 30 July 2026, may have affected their personal information, including full names, delivery addresses, phone numbers, email addresses, and delivery contents. Affected customers were also told their orders had been cancelled due to an unforeseen fulfilment issue.

    Company response

    • Apology — Pokémon Center

      We understand this is disappointing, especially after you’ve taken the time to place an order with us, and we sincerely apologise for the inconvenience.

    • Ongoing disclosure — Pokémon Center

      We are writing to let you know about a cyber incident affecting a Pokémon Center logistics provider that may affect some of your information.

    • Refund or compensation — Pokémon Center

      We’re sorry to inform you that we have had to cancel your recent order [order number] due to an unforeseen fulfillment issue.

    Source excerpt

    • We are writing to let you know about a cyber incident affecting a Pokémon Center logistics provider that may affect some of your information. CEVA Logistics, the vendor Pokémon Center utilizes to ship product from PokemonCenter.com for customers in the United Kingdom and Germany, has informed us that unfortunately they were the victim of a cyber attack commencing on 30 July, 2026.
    • The data affected appears to include full names, delivery addresses, phone numbers, email addresses, and the content of the delivery.
    • Due to this incident we need to cancel your order.
    Source

  2. 2026

    Pokémon Center UK data exposure after CEVA Logistics cyberattack

    Hazard disclosure

    Pokémon Center UK emailed customers to warn that a cyberattack on its logistics provider, CEVA Logistics, which began on July 30, 2026, likely exposed customer names, mailing addresses, phone numbers, email addresses, and order details. The company also said that some recent orders had to be cancelled because of a fulfilment issue. According to the notice, user accounts and payment details were safe. The warning was sent to customers after the incident at the logistics provider.

    Pokémon Center UK emailed customers warning that a cyberattack on its logistics provider CEVA Logistics, which began on July 30, 2026, likely exposed customer names, mailing addresses, phone numbers, email addresses, and order details, and that some recent orders had to be cancelled due to a fulfilment issue. The company said user accounts and payment details were safe.

    Company response

    • Ongoing disclosure — Pokémon Center

      The official store for Pokémon merchandise in the UK has reached out to its customers via email to warn them about a recent cyberattack and its consequences.

    • Apology — Pokémon Center

      We apologize for the inconvenience and appreciate your patience.

    Source excerpt

    • Pokémon Center said the data most likely exposed in this incident includes people’s full names, mailing addresses, phone numbers, email addresses, and details about what they previously ordered on the site.
    • The official store for Pokémon merchandise in the UK has reached out to its customers via email to warn them about a recent cyberattack and its consequences.
    • the company told its customers they had to “cancel your recent order due to an unforeseen fulfilment issue”.
    Source