Pinnacle West Capital controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2018
APS disconnection and heat-related customer death
APS disconnected the service of a 72-year-old Phoenix customer over a $51 overdue bill during a day when temperatures reached approximately 107 degrees Fahrenheit. Her death within the following week was associated in public reporting with heat exposure and led to protests and changes in Arizona utility-disconnection rules.
2011
Southwest power blackout
An APS employee's actions at the North Gila substation formed part of a cascading sequence that caused a widespread outage. Investigators ruled out terrorism, while subsequent federal reliability proceedings resulted in a settlement.