PerfectHome controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2018
FCA redress for historic customer practices
The FCA identified shortcomings in historic processes involving theft and accidental-damage insurance, cancelled sales and some affordability checks. PerfectHome agreed to provide more than £2.1 million in redress through cash payments and customer balance write-offs for approximately 37,000 customers.
2018
ASA challenge to Fairground Attraction-themed advertisement
A second advertisement was challenged after using lyrics from Fairground Attraction's song “Perfect” alongside images of expensive household and electronic products. The issue examined was whether the advertisement encouraged consumers to obtain high-value goods through high-interest credit in an irresponsible manner.
2016
ASA ruling on high-cost-credit television advertising
The Advertising Standards Authority upheld a complaint about a PerfectHome television advertisement promoting branded kitchen appliances on credit. The ruling concerned inadequate treatment of APR information and whether the presentation encouraged irresponsible borrowing under the broadcast advertising rules. The advertisement was removed from broadcast.