ParkMobile controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Third-party software cybersecurity incident
ParkMobile reported a cybersecurity incident in March 2021 connected to a vulnerability in third-party software. The company said that basic account information, potentially including license-plate numbers, email addresses, and telephone numbers, may have been accessed. It stated that payment-card information was not affected and said it notified law-enforcement authorities and affected municipalities.
2021
Class-action lawsuit filed against ParkMobile over data breach
Lawsuit filed
Tyler Baker filed a class-action lawsuit against ParkMobile on May 25, alleging that the company failed to properly secure users’ personally identifiable information in a data breach that the suit says affected 21 million users. The article also reports that company findings indicated basic user information was accessed.
Source excerpt
Tyler Baker filed suit May 25 in federal court in Georgia.
An investigation conducted by the company later revealed “only basic user information was accessed,” including email addresses and phone numbers, as well as license plate numbers, according to a ParkMobile press release.
The lawsuit against ParkMobile claims that 21 million users were impacted when the Atlanta-based company failed “to properly secure and safeguard” personally identifiable information.
2021
ParkMobile reports data breach
Issue disclosure
ParkMobile reported a data breach in which basic account information, including license plate numbers, email addresses and phone numbers, was accessed. The company said credit card information and transaction history were not breached.
Company response
Investigation — ParkMobile
A cybersecurity firm was hired to investigate the extent of the breach.
Source excerpt
A cybersecurity firm was hired to investigate the extent of the breach.
No credit card information or transaction history was breached, the company said.
The company said in a statement that basic account information was accessed, such as license plate numbers, email addresses, and phone numbers.
Complaints about towing and excessive ticketing
Users in multiple municipalities complained that vehicles were towed or cited despite attempted payment when they entered an outdated or incorrect license plate, mistyped account information, or allowed a session to expire. Reports also criticized strict enforcement practices after ParkMobile adoption. Local enforcement representatives characterized the system as making parking-law enforcement more seamless rather than necessarily causing the underlying rules.