Optus的争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
返回词条共 8 条
2025
2023
2022
2020
Optus因违反垃圾邮件法规支付50.4万澳元罚款
罚款或处罚
澳大利亚通信与媒体管理局认定存在严重违反垃圾邮件法规的行为后，Singtel Optus Pty Limited 支付了 504,000 澳元的侵权通知罚款。违规行为包括发送未提供退订功能的商业账单邮件。该款项是在监管机构作出认定后支付的，相关事件被报道为 Optus 因违反垃圾邮件法规而支付侵权通知罚款。
澳大利亚通信与媒体管理局认定 Optus 严重违反垃圾邮件法规后，Singtel Optus Pty Limited 支付了 504,000 澳元的侵权通知罚款；违规包括发送未提供退订功能的商业账单邮件。
品牌回应
整改 — Optus
Specifically, Optus has committed to appoint an independent consultant to review its systems, policies and procedures for compliance with spam rules.
来源摘录
The ACMA also found Optus sent commercial emails in the form of billing notices that did not include a unsubscribe facility.
Friday | 31st January, 2020
Singtel Optus Pty Limited has paid a $504,000 infringement notice after an Australian Communications and Media Authority (ACMA) investigation found significant breaches of spam laws.
2019
2019
联邦法院因误导性宽带邮件命令Optus支付640万澳元罚款
罚款或处罚
联邦法院命令Optus支付640万澳元罚款，原因是该公司错误告知竞争对手宽带服务的客户其家庭互联网即将断开，并鼓励他们改用Optus NBN。澳大利亚竞争与消费者委员会称邮件造成了虚假的紧迫感；Optus称该营销邮件系误发。
品牌回应
道歉 — Optus
“We reaffirm our apology to customers who received the mistaken communication in 2018,” a spokeswoman said.
退款或补偿 — Optus
“We have already offered a costless exit for those customers who took up the offer.”
来源摘录
The competition watchdog says the Singtel-owned firm emailed 138,988 of its mobile phone customers in May 2018, telling them their existing broadband services would be disconnected “very soon” and encouraging them to switch to Optus NBN.
The Federal Court has ordered Optus to pay $6.4 million in penalties for falsely telling customers of rival broadband services their home internet would soon be disconnected.
“We took this case against Optus because we were concerned its emails created a false sense of urgency for consumers and may have discouraged them from shopping around for the best deal available,” ACCC chair Rod Sims said.
2018
2014