Optical Express controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2015
MPlus X intraocular-lens controversy
The MHRA announced an investigation into claims that Oculentis MPlus X lenses had caused serious distance-vision problems in some patients. Oculentis rejected the allegations and disputed the accuracy of media reporting. No official UK inquiry into the lens had been launched as of September 2016 according to the cited material.
2015
Unsolicited marketing communications
The Information Commissioner’s Office issued an enforcement notice after receiving approximately 4,600 complaints about unsolicited messages linked to Optical Express.
2012
Further advertising complaints
Another television advertisement was removed after a complaint about potentially misleading content, while a complaint concerning the company website was partly upheld.
2011
Advertising Standards Authority findings
The Advertising Standards Authority upheld complaints concerning an Optical Express television advertisement and 17 complaints about brochures. The television advertisement was later replaced.