OPay controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2023
OPay agent convicted over breach of trust and theft
A Sharia court in Kano State sentenced an OPay agent to nine months in prison over breach of trust and stealing from an online customer. The reported conviction concerned the agent rather than an established finding against OPay as a corporate entity.
2019
OPay apologizes and revises money-transfer fees after customer backlash
Company response
After customers objected to money-transfer processing fees, OPay apologized for not communicating the increase and revised the fees. The article says the revised charges were N45 for a user's first transaction of the day and a flat 1% for subsequent transactions.
Company response
Apology — OPay
OPay apologised for not communicating the increased fees to its customers.
Source excerpt
OPay apologised for not communicating the increased fees to its customers. The company then revised the fee to N45 for the first transaction a user makes in a day, while subsequent transactions will incur a flat 1% processing fee.
OPay is facing perhaps its first-ever backlash from customers. On Tuesday, users found out they had to pay a 2% charge for transferring money to other banks, at a minimum rate of N15 per transaction.
Disputed scam alert involving an agent
Customers reportedly rallied at OPay’s Lagos headquarters after a scam alert involving an agent circulated. OPay denied the allegation, and the available material does not establish that the company itself conducted a scam.