OnePlus controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Application-specific performance throttling
An AnandTech investigation found that the OnePlus 9 reduced performance for selected applications. OnePlus subsequently acknowledged the behavior and said it was intended to improve battery life, prompting criticism about undisclosed performance differences.
2019
OnePlus launches bug bounty program after data breach
Company response
OnePlus launched a bug bounty program offering hackers up to US$7,000. The article reports that the launch followed a data breach in late November that exposed some users’ credit card information and other data.
Company response
Remediation — OnePlus
OnePlus has launched a bug bounty program
Source excerpt
OnePlus has launched a bug bounty program that offers hackers up to $7,000 USD (roughly $9,100 CAD).
This bug bounty program comes after the company suffered a data breach in late November that shared some of its users’ credit card info and more.
Friday, December 20, 2019 at 8:35AM
2019
OnePlus discloses customer data breach
Issue disclosure
OnePlus said an unauthorized party accessed customer names, email addresses, and shipping addresses, which may have been exposed. OnePlus said payment information and passwords were not exposed and no accounts had been accessed.
Company response
Remediation — OnePlus
We took immediate steps to stop the intruder and reinforce security
Investigation — OnePlus
Right now, we are working with the relevant authorities to further investigate this incident and protect your data.
Source excerpt
In a statement, OnePlus says some customer names, contact numbers, emails, and shipping addresses “may have been exposed,” but also that “all payment information, passwords and accounts are safe.”
OnePlus has suffered a data breach: the company says an “unauthorized party” accessed some customers’ order information.
OnePlus in a statement posted on its official forum has confirmed that it has suffered from another data breach. The company states that an “unauthorized party” has accessed order information of some customers.
2019
OnePlus discloses unauthorized access to customer order information
Issue disclosure
OnePlus disclosed that an unauthorized party accessed some customers’ order information and that names, contact numbers, email addresses and shipping addresses may have been exposed. It said payment information, passwords and accounts were safe.
Company response
Remediation — OnePlus
We took immediate steps to stop the intruder and reinforce security.
Investigation — OnePlus
Right now, we are working with the relevant authorities to further investigate this incident.
Apology — OnePlus
We are deeply sorry about this, and are committed to doing everything in our power to prevent further such incidents.
Source excerpt
OnePlus says hackers gained access to past customer orders. Exposed information included details like customer names, contact numbers, emails, and shipping addresses, but not passwords or financial details, the company said.
Smartphone maker OnePlus disclosed today a security breach that impacted users of its online store.
OnePlus has notified impacted users that we have discovered that some of their order information was accessed by an unauthorized party.
2015
USB-C cable specification dispute
A Google engineer and members of the OnePlus community found that a OnePlus USB-C cable and USB-C-to-Micro-USB adapter did not comply with the USB specification. Co-founder Carl Pei acknowledged the issue and OnePlus offered refunds for affected accessories, with limitations concerning bundled cables.
2014
Ladies First promotional controversy
OnePlus faced backlash over a female-member invitation contest that required participants to submit photographs for forum voting. Critics said the format was degrading and objectifying, and the company removed the campaign shortly after launch.