NRMA Insurance controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
SIRA imposes penalty on NRMA Insurance
Fine or penalty
The State Insurance Regulatory Authority imposed a $479,500 penalty on NRMA Insurance over the green-slip overcharging incident and additional mistakes affecting CTP customers. NRMA Insurance said it acknowledged SIRA's findings and was making remediation payments to affected customers.
Company response
Remediation — NRMA Insurance
Once identified, our focus was addressing the issues, apologising to those customers impacted, and providing remediation payments, with interest, as quickly as possible
Source excerpt
We acknowledge SIRA's findings and civil penalties in relation to the issues we identified and self-reported earlier this year,
SIRA has written to NRMA Insurance, imposing a $479,500 penalty for the $12 million overcharging incident and a range of additional mistakes affecting CTP customers.
Thousands of New South Wales motorists have been overcharged for their green slips after NRMA Insurance applied incorrect risk ratings to the locations in which vehicles were garaged.