Norwich Union controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2007
Financial Services Authority fine over fraud-risk controls
The Financial Services Authority fined Norwich Union £1.26 million in December 2007. The regulator said the company had failed to address a problem adequately after becoming aware that life-assurance customers could be exposed to fraud.
2007
Compensation for charges above the permitted cap
Norwich Union discovered an overcharging error dating from 2001 involving charges above a government-imposed one-percent cap. It agreed to compensate affected customers, with reported payments of £300 each and an expected total exceeding £11 million.