Norwegian Cruise Line controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile3 entries
2020
Alleged misleading coronavirus sales claims
Reporting during the first COVID-19 wave alleged that some Norwegian sales representatives were given responses containing unsupported or misleading statements about warm weather, cruise destinations and coronavirus transmission. The episode attracted scrutiny because it concerned sales practices during a public-health emergency.
2020
Norwegian Cruise Line travel-agent portal data breach
Issue disclosure
According to DynaRisk, data relating to 29,969 travel agents was breached from Norwegian Cruise Line's travel-agent portal on March 12. The exposed information included clear-text passwords and email addresses. Norwegian Cruise Line stated that the website may have been compromised and that it was asking certain affected travel partners to change their passwords.
DynaRisk said data relating to 29,969 travel agents was breached from Norwegian Cruise Line’s travel-agent portal on March 12. The exposed information included clear-text passwords and email addresses. Norwegian Cruise Line said the website may have been compromised and that it was asking certain affected travel partners to change their passwords.
Company response
Remediation — Norwegian Cruise Line
In an abundance of caution, we are in the process of asking certain travel partners that may have been affected to change their password for the site and any site for which they may have used the same password, and to remain vigilant of any suspicious activity or emails.
Apology — Norwegian Cruise Line
We are deeply committed to protecting the security and confidentiality of information and regret any concern this matter may have caused.
Source excerpt
Norwegian Cruise Lines told Infosecurity Magazine: “It has recently come to our attention that the agents.ncl.eu website may have been compromised.
Data exposed in the incident included clear text passwords and email addresses used to log in to the Norwegian Cruise Line travel agent portal by agents working for companies including Virgin Holidays and TUI.
2007
SS Norway hazardous-material controversy
After SS Norway was sold for scrap and taken to Alang, India, environmental and labor concerns focused on asbestos and other hazardous materials allegedly remaining aboard the former liner.