Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
North offers refunds for Focals purchases
Issue disclosure
North informed customers that it would refund the full amount paid for Focals purchases, a move made in connection with the end of software support for the product. The company communicated the refund offer directly to buyers, stating that the full purchase price would be returned. The event was reported on June 30, 2020, amid the wind-down of software support for Focals.
North told customers it would refund the full amount paid for Focals purchases amid the end of software support.
Company response
Refund or compensation — North
In an email to North customers, the company also said it would be refunding the full amount paid for any Focals purchases
Source excerpt
In an email to North customers, the company also said it would be refunding the full amount paid for any Focals purchases — likely to defray any complaints about the end of software support, which occurs relatively soon, on July 31, 2020.