nio controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile8 entries
2021
Fatal ES8 driver-assistance crash
A driver died after an ES8 struck a stationary construction vehicle while NIO's driver-assistance system was being used. The incident generated scrutiny of the system's beta status, its inability at the time to reliably identify certain stationary obstacles, warnings to drivers, and the handling of vehicle data. The case should not be treated as evidence that the vehicle was fully autonomous; NIO Pilot required active driver supervision.
2021
Nio denies involvement in Tesla owner-rights protest
Company response
In April 2021, Nio denied allegations that it had participated in or encouraged any third party to take part in a brand-owner-rights protest related to Tesla. The company stated that it had collected evidence and reported the matter to the relevant authorities. Nio's response addressed claims of involvement in the protest, which concerned owner rights connected to Tesla. The statement did not specify the nature of the evidence or identify the authorities to which the matter was reported.
Company response
Denial — 蔚来汽车
蔚来汽车回应称，从未参与或推动任何第三方参与某品牌维权行为
Source excerpt
蔚来汽车回应称，从未参与或推动任何第三方参与某品牌维权行为，已收集证据，向有关部门报案。
2021
NIO owner reports broken accelerator pedal
Safety incident
A NIO owner posted that the vehicle's accelerator pedal had broken. NIO's communications director said the break appeared related to lateral force and that the pedal had been sent for analysis. The report stated that the available information was limited and that NIO had not issued an official response.
Company response
Investigation — 蔚来汽车
踏板已寄回分析，有结果会和大家说。
Source excerpt
踏板已寄回分析，有结果会和大家说。
8月26日，一位名为“宇过天晴7577”的车主在蔚来App社区中发帖称“开了这么多年车，竟然能经历到油门折了，救援还问是不是松动，告诉折了客服还让我去门店查查”
事实上，针对此事，蔚来官方并未正式做出回应
2021
Nio ES6 collision prompts dispute over alleged brake failure
Safety incident
A driver said his Nio ES6 did not slow after he applied the brakes and questioned whether a vehicle defect caused a collision with a wall; Nio said its inspection and vehicle data showed no quality problem and attributed the crash to the driver's operation. The driver disputed that account and said he would seek an independent inspection.
Company response
Clarification — 蔚来汽车
经过蔚来汽车方的检测后，相关负责人表示车子刹车没问题，是车主操作失误导致。
Remediation — 蔚来汽车
对于全先生的遭遇，蔚来汽车表示同情，并愿意在维修期间为其提供代步车。
Source excerpt
1月22日，杭州的全先生驾驶着买来不到一年的蔚来ES6，在地下车库发生了一起撞墙事故。全先生称，自己踩了制动踏板但没有任何作用，并怀疑刹车失灵是汽车本身的质量问题。
经过蔚来汽车方的检测后，相关负责人表示车子刹车没问题，是车主操作失误导致。
对于全先生的遭遇，蔚来汽车表示同情，并愿意在维修期间为其提供代步车。
2020
Nio responds to property commission lawsuit
Company response
Nio responded to a property commission lawsuit by stating that it respected the court's lawful judgment. The company said its legal team was following up on subsequent matters and that updates should be based on court announcements. The report states that Savills had sued Nio over an unpaid commission related to a retail property lease.
Nio said it respected the court's lawful judgment, that its legal team was following up on subsequent matters, and that updates should be based on court announcements. The report says Savills had sued Nio over an unpaid commission related to a retail property lease.
Company response
Clarification — 蔚来汽车
蔚来汽车方面作出回应称，蔚来完全尊重法院的依法判决，蔚来法务团队一直在跟进处理后续事宜，事件相关进展请以法院公告为准。
Source excerpt
蔚来汽车近日因一起官司受到关注。此前，曾有媒体报道“因不付门店居间服务费，蔚来汽车遭第一太平戴维斯物业起诉”的消息，为此，蔚来汽车方面作出回应称，蔚来完全尊重法院的依法判决，蔚来法务团队一直在跟进处理后续事宜，事件相关进展请以法院公告为准。
2020
NIO denies online claims about an EC6 explosion
Company response
NIO said that an anonymous online poster had fabricated claims that images of other vehicle fires showed an EC6 explosion with casualties. NIO described the claims as deliberately fabricated and said it had taken necessary legal measures to protect its rights.
Company response
Denial — 蔚来
蔚来汽车凌晨发表声明称，6月7日至8日，有匿名人士在网络平台上发布多篇针对蔚来的谣言
Clarification — 蔚来
蔚来称，该匿名人士所发布有关蔚来的内容均为蓄意捏造
Source excerpt
新浪科技讯 6月9日早间消息，蔚来汽车凌晨发表声明称，6月7日至8日，有匿名人士在网络平台上发布多篇针对蔚来的谣言，该匿名人士连续使用其他品牌的车型自燃图片，编造谣言称图片中的事件为蔚来EC6爆炸，并宣称有人员伤亡，甚至谎冒嘉定警方来迷惑视听。
蔚来称，该匿名人士所发布有关蔚来的内容均为蓄意捏造，是对蔚来企业及员工的恶意伤害。鉴于该行为已对蔚来的企业声誉造成极其恶劣的影响，蔚来已经采取了必要的法律手段维护自身的权益。
2019
NIO recalls 4,803 ES8 vehicles over battery safety concerns
Recall announced
NIO recalled 4,803 ES8 vehicles equipped with NEV-P50 battery packs produced between April 2 and October 19, 2018. The recall was carried out to eliminate safety risks associated with the battery packs. As part of the recall, the affected vehicles were offered free replacement with NEV-P102 battery packs. The measure applied to vehicles fitted with the specified battery pack model produced during the stated period.
NIO recalled 4,803 vehicles fitted with NEV-P50 battery packs produced from April 2 to October 19, 2018, and offered free replacement with NEV-P102 battery packs to eliminate safety risks.
Stated objective. Eliminate safety risks.
Company response
Remediation — 蔚来
并且为召回车辆免费更换NEV-P102型号的电池包
Source excerpt
蔚来厂家对此格外重视，召回搭载2018年04月02日-2018年10月19日生产的NEV-P50型号电池包的车辆，总共召回4803台，并且为召回车辆免费更换NEV-P102型号的电池包，目的是消除安全隐患。
2019
NIO ES8 recall
Recall announced
A news article headline reported that NIO recalled 8,403 ES8 vehicles. The supplied text does not state when the recall occurred or provide further details about the reasons, scope, or outcome of the recall. The report is limited to the recall figure and the model involved, and no additional information is available from the provided source material.
The article headline reports that NIO recalled 8,403 ES8 vehicles. The supplied text does not state when the recall occurred or provide further details.
Source excerpt
蔚来2019年Q2财报分析：召回8403辆ES8辆是最大“黑点”