Next plc controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Next recalls Mint Velvet sandals over fall risk
Recall announced
Next recalled two styles of Mint Velvet Raya Espadrille Wedge Sandals after the footbed was found to potentially detach from the wedge heel during use, creating a risk that users could fall and be injured. Next contacted customers who bought the affected sandals directly and advised owners to stop wearing them and follow its instructions to arrange a refund or replacement.
Source excerpt
The Mint Velvet Raya Espadrille Wedge Sandals have been pulled from sale after the footbed was found to potentially detach from the wedge heel during use.
Anyone who owns one of the recalled pairs should stop wearing them and "follow the instructions sent by Next to arrange for a refund or replacement".
Next has urgently recalled two pairs of women’s sandals after fears shoppers could fall over and hurt themselves.
2023
Allegations concerning forced labor in the supply chain
Research from several organizations alleged that Next made use of forced labor involving Uyghurs through a China-based textile supplier. The issue concerns supply-chain due diligence and should be represented as a reported allegation rather than an adjudicated finding.
2014
Living wage and low-pay criticism
The Living Wage Foundation and other commentators criticized Next for not paying the voluntary UK living wage to relevant employees. The debate focused on the contrast between the company's commercial performance and pay levels in retail roles.
2010
Distance-selling delivery charge controversy
A BBC investigation reported that Next charged customers for delivery even when goods were returned within the statutory distance-selling cancellation period. Next acknowledged the practice and promised to bring its procedures into compliance; Trading Standards criticized the company's explanation.