Newegg controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Returns and open-box product controversy
A Gamers Nexus report alleged that Newegg mishandled a returned motherboard and resold a known defective item as working open-box merchandise. Newegg apologized, characterized the matter as process errors and isolated incidents, and adopted a no-questions-asked return policy for certain open-box products.
2018
Checkout malware and payment-card exposure
Malicious code placed on Newegg servers for more than a month could intercept customer payment-card data entered during checkout.
2010
Counterfeit Intel processor sales
Newegg sold counterfeit Intel Core i7-920 processors supplied through a vendor relationship. The company later acknowledged the products were counterfeit, ended its relationship with the supplier, and offered replacements.