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Nedbank controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2020

    Nedbank client data breach

    Issue disclosure

    Nedbank reported new details about a breach at a third-party service provider that may have exposed personal information belonging to 1.7 million Nedbank clients. Nedbank CEO Mike Brown said the bank contained the incident, deleted Nedbank data from the supplier's premises, and had the supplier disconnected from the internet.

    Company response

    • Remediation — Nedbank

      We have been on the premises of the supplier, deleted all the Nedbank data and they shut them off the Internet.

    Source excerpt

    • We have been on the premises of the supplier, deleted all the Nedbank data and they shut them off the Internet.
    • Last week we covered the Nedbank client data hack in which 1.7 million Nedbank clients may have had their personal and private data leaked to the public. The leak emanated from a security breach at Computer Services, a third-party service provider that issues SMS and email marketing on behalf of the bank.
    Source

  2. 2020

    Nedbank discloses potential client data exposure at service provider

    Issue disclosure

    Nedbank warned clients about a potential breach in a third-party service provider's IT system. According to the report, the bank said a subset of allegedly compromised data included personal information of 1.7 million Nedbank clients. The article reports that Nedbank was investigating the incident and had taken steps to secure and destroy client information held by the provider.

    Company response

    • Investigation — Nedbank

      Nedbank is currently investigating the incident

    • Remediation — Nedbank

      Swanepoel added that clients “have not suffered any financial loss” and said his team “moved swiftly to proactively secure and destroy all Nedbank client information held by Computer Facilities”.

    • Ongoing disclosure — Nedbank

      clients will be notified within three days whether their data was compromised.

    • Investigation — Nedbank

      In a statement today, the bank says it has investigated a data security issue that occurred at the premises of third-party service provider Computer Facilities

    Source excerpt

    • Nedbank is warning clients of a potential breach on a third-party service provider’s IT system which could have exposed clients’ details, including names, ID number, telephone numbers and addresses.
    • Swanepoel added that clients “have not suffered any financial loss” and said his team “moved swiftly to proactively secure and destroy all Nedbank client information held by Computer Facilities”.
    • According to a statement issued by Nedbank on Thursday 13 February, a subset of the allegedly compromised data at a third-party service provider included the personal information of 1.7m Nedbank clients.
    Source