Nectar loyalty card controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2017
Customer backlash over Daily Mail association
Some Nectar customers objected to the programme's partnership with the Daily Mail and responded by cancelling accounts and posting photographs of destroyed loyalty cards. Nectar acknowledged the disagreement without indicating that the partnership would be withdrawn. The announcement of a Daily Mail partnership led some Nectar customers to close their accounts and share photographs of cut-up or melted cards. The reaction reflected disagreement with associating a broad consumer loyalty programme with the newspaper.
Reports of stolen Nectar points
Nectar members reported unauthorised loss or use of points. The company did not publicly confirm the precise methods involved, but introduced stronger controls including spending locks and two-factor authentication.