MyRepublic controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
MyRepublic discloses customer data breach
Issue disclosure
MyRepublic Singapore disclosed that unauthorized access to a third-party data storage platform affected 79,388 Singapore mobile subscribers. The exposed information included identity verification documents and, for some customers, names and mobile numbers. MyRepublic said it had secured the platform and was supporting affected customers.
Company response
Remediation — MyRepublic
The unauthorised access to the data storage facility has since been secured, and the incident has been contained.
Investigation — MyRepublic
The company said in a statement that it has also activated its cyber incident response team, which includes a team of external expert advisors such as KPMG in Singapore, to work closely with MyRepublic’s internal IT and network teams to resolve the incident.
Apology — MyRepublic
He added that the team is disappointed with what has occurred and apologised for any inconvenience caused.
Ongoing disclosure — MyRepublic
as a precautionary measure, we are contacting customers who may be affected to keep them informed and provide them with any support necessary.
Source excerpt
Yesterday, MyRepublic Singapore began emailing data breach notifications disclosing that customers' personal information was exposed after an unauthorized person gained access to a third-party data storage platform.
MyRepublic Singapore has fallen victim to an unauthorised data access incident on 29 August 2021, affecting 79,388 mobile subscribers based in Singapore.
The affected data storage platform contained identity verification documents related to customer applications for mobile services, including scanned copies of both sides of NRICs, proof of residential address documents for foreigners, and name and mobile number for customers porting an existing mobile service.