MoviePass controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
MoviePass reaches proposed settlement with FTC
Settlement
The FTC announced a proposed settlement with MoviePass and its executives over allegations that the company blocked customers from using its service as advertised and failed to protect their data. The proposed terms bar specified misrepresentations and require comprehensive information security programs in future ventures.
Source excerpt
The FTC also announced that it had reached a settlement with MoviePass and its executives as a result of the investigation.
The FTC’s complaint accuses the company of deceptively marketing its “one movie per day” service to subscribers and barring customers from using the service as advertised.
Under the proposed settlement, MoviePass, its parent company Helios and Matheson Analytics, its CEO Mitch Lowe, and chairman Ted Farnsworth are forbidden from falsely representing their business and data security practices to customers.
2018
Service restrictions and alleged bait-and-switch practices
Customers and commentators criticized MoviePass after the company changed advertised benefits, added peak pricing, narrowed film choice, restricted major releases, and altered the number of included tickets. Class-action complaints alleged misleading or bait-and-switch conduct.