Mosaic Brands controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2025
Supplier and creditor concerns during liquidation
The collapse left suppliers, including overseas garment manufacturers, facing uncertainty over payment. The company was reportedly referred to ASIC by suppliers over alleged misconduct; ASIC indicated that possible legal action could be considered, without establishing wrongdoing.
2024
ACCC consumer-law proceedings
The ACCC commenced proceedings alleging misleading statements about delivery timeframes and consumer refund rights for faulty goods.
2023
Long-service entitlement underpayments
The company pleaded guilty to 324 offences relating to underpaid long-service entitlements and received a $29,000 penalty.
2022
Further alleged misleading product claims
Mosaic was fined $266,400 over representations concerning two products. The company said the items came from third-party sellers and had not been purchased by customers.
2021
Hand-sanitiser and face-mask marketing penalties
The ACCC fined Mosaic Brands $630,000 over alleged false or misleading claims concerning hand sanitiser and face-mask products.
2021
Mosaic Brands fined over COVID-19 health product advertising
Fine or penalty
Australia's consumer watchdog fined Mosaic Brands $630,000 over false advertising of COVID-19 health products, including hand sanitisers and a child's face mask. The article reports that the company accepted the ACCC ruling and apologised to customers; it also agreed to refund hundreds of customers who bought listed products.
Company response
Refund or compensation — Mosaic Brands
As well as paying the fine, Mosaic Brands have agreed to refund hundreds of customers who purchased any of the listed products.
Apology — Mosaic Brands
Mosaic agrees with and accepts the ACCC ruling. We unreservedly apologise to those customers.
Remediation — Mosaic Brands
"These items were advertised for a short time and were immediately withdrawn from sale when the issue was identified," Mosaic Brands said in a statement to nine.com.au.
Source excerpt
Retail brand Mosaic Brands Limited has been fined $630,000 by Australia's consumer watchdog for false advertising of COVID-19 Health Essentials Products including hand sanitiser and a child's face mask.
Despite misleading buyers as to the quality and effectiveness of the products, consumers were told products were non-refundable, going against Australia's consumer guarantee laws.
A KN95 Kids Safety Face Mask was also sold claiming to be 'FDA/CE Certified' but the ACCC said this was not the case.