Middleby controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Dispute over McDonald’s ice-cream machine repairability
Middleby was criticized in media reports over allegations that ice-cream machines supplied for McDonald’s were intentionally unreliable or difficult to repair in ways that could support maintenance revenue. Kytch, a company offering diagnostic technology for the machines, sued Middleby in connection with the dispute. The matter raised broader questions about proprietary diagnostics, service access, and repairability in commercial foodservice equipment.