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Michel's Patisserie

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

Back to profile2 entries

  1. 2022

    Retail Food Group franchise conduct settlement

    Following a civil case brought by the Australian Competition & Consumer Commission against Retail Food Group, franchisees associated with Michel's Patisserie and Gloria Jean's received repayments and debt erasures totalling $10 million. The settlement related to allegations concerning improper marketing expenses and the sale of shops alleged to be loss-making.

    Source

  2. 2020

    ACCC sued Retail Food Group and related entities over franchisee allegations

    Lawsuit filed

    The Australian Competition and Consumer Commission sued Retail Food Group and related entities, alleging unconscionable conduct, false or misleading representations to incoming franchisees, and improper use of franchise marketing funds. Gloria Jean's, Michel's Patisserie and Donut King are among the brands associated with entities named in the proceedings; the allegations are not established as findings in the supplied report.

    Company response

    • Denial — Retail Food Group

      In its statement, RFG sought to downplay the severity of the ACCC's accusations.

    Source excerpt

    • The ACCC is also suing RFG's related entities, including Michel's Patisserie System Pty Ltd, Brumby's Bakeries System Pty Ltd, Donut King System Pty Ltd, Jireh International Pty Ltd (Gloria Jean's Coffees), and RFGA Management.
    • The Retail Food Group (RFG) is accused of engaging in unconscionable conduct and making false or misleading representations, according to a Federal Court case launched by the Australian Competition and Consumer Commission (ACCC).
    • In its statement, RFG sought to downplay the severity of the ACCC's accusations.
    Source