Metro by T-Mobile controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Metro account information exposed in T-Mobile cyberattack
A wider cyberattack on T-Mobile compromised information from as many as 52,000 current Metro by T-Mobile accounts. T-Mobile stated that Social Security numbers and financial information were not involved.
2015
Online payment portal security vulnerability
Researchers identified a vulnerability that could allow someone with a customer's phone number to view sensitive account information, including an address, phone model and serial number, and billing-plan details. The vulnerability was reported and patched.
2012
Armed robberies at Metro stores
A series of armed robberies occurred at Metro stores in 2012. Contemporary accounts attributed the incidents in part to concerns about insufficient store security.
2010
Criticism of stereotyped advertising
MetroPCS's Tech & Talk advertising campaign was criticized for portraying Indian characters through stereotypes. The criticism concerned the campaign's casting, characterization, and comedic framing.