Medibank controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Medibank cyberattack and customer-data disclosure
Attackers gained access to customer data held by Medibank and related businesses. The stolen information included personal details and sensitive health information for some affected people. Medibank refused to pay the ransom, after which data was progressively published online. The incident resulted in regulatory scrutiny, remediation activity and legal proceedings.
2020
Medibank fined $5 million over misleading policy-benefit statements
Fine or penalty
Australia's Federal Court ordered Medibank Private to pay $5 million in penalties after it falsely advised members of its AHM Health Insurance group that certain joint procedures were not covered when they were covered. The article reports that this conduct breached Australian Consumer Law.
Company response
Refund or compensation — Medibank
The health insurer has since paid more than $775,000 in compensation to 175 affected members.
Source excerpt
Medibank Private has been ordered to pay $5 million in fines for misleading hundreds of its AHM Health Insurance group members over health policy benefits.
Today, the Federal Court ordered Medibank Private Limited to pay the multi-million-dollar sum in penalties.
The misrepresentation to members about policy benefits is a breach of Australian Consumer Law.