Match.com的争议事件

来源摘录

• Match Group Inc., an online dating company, will pay $2 million to settle a civil lawsuit that alleges the company charged customers for automatic renewal without their expressed consent.

• Match Group agreed to clearly disclose its automatic renewal terms and to get consumers affirmative consent to the terms through a checkbox before charging for an automatic renewal or continuous service. Customers must also be given an easy option to cancel their service. The company has not admitted to any wrongdoing.

品牌回应

• 否认 — Match.com

  Match.com called the allegations “meritless” and said the complaint contains misleading characterizations of how the company deals with scam accounts on its system.

来源摘录

• In a statement it called that the FTC’s claims “outrageous,” and said it plans to “vigorously” defend itself in court.

• The FTC also alleged that Match didn’t adequately disclose the requirements that consumers needed to get Match’s offer of free six-month subscription if they did not “meet someone special.” And that it didn’t provide a simple enough system for cancelling subscriptions.

• The Federal Trade Commission is suing Match Group for allegedly using notifications about phony profiles to trick consumers into paying for a subscription to dating site Match.com