Marshall Freeman Collections Pty Ltd
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2026
Marshall Freeman Collections因债务催收骚扰和误导性声明被处罚
罚款或处罚
Marshall Freeman Collections Pty Ltd在ACCC就其2024年7月至2025年6月期间的债务催收活动发出三份侵权通知后，支付了59,400澳元罚款。ACCC指称，Marshall Freeman通过持续要求付款而不处理信息请求或充分解决争议，对消费者进行不当骚扰，并发送误导性信件声称已获得债权人指示启动法律程序，而实际上并无此类指示。Marshall Freeman还提供了法院可强制执行承诺，承认其行为违反或可能违反《澳大利亚消费者法》。
债务催收公司Marshall Freeman Collections Pty Ltd在ACCC发出三份侵权通知后支付了59,400澳元罚款，涉及2024年7月至2025年6月期间的债务催收活动。ACCC指称Marshall Freeman通过持续要求付款而不处理信息请求或充分解决消费者争议，对消费者进行不当骚扰，并发送误导性信件声称已获得债权人指示启动法律程序，而实际上并无此类指示。Marshall Freeman还提供了法院可强制执行承诺，承认其行为违反或可能违反《澳大利亚消费者法》。
品牌回应
整改 — Marshall Freeman Collections Pty Ltd
Marshall Freeman has committed to improve its debt collection processes and handling of consumer disputes and queries. It has also committed to implement a consumer law compliance program and to update its debt collection processes.
来源摘录
The ACCC also alleged that Marshall Freeman sent letters to consumers that misleadingly claimed they had instructions from creditors to commence legal proceedings to recover the debts, when no such instructions existed.
In a court-enforceable undertaking given to the ACCC, Marshall Freeman has admitted its conduct breached, or was likely to breach, the Australian Consumer Law.