Marshall Freeman Collections Pty Ltd controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Marshall Freeman Collections penalised for debt collection harassment and misleading claims
Fine or penalty
Debt collection company Marshall Freeman Collections Pty Ltd paid $59,400 in penalties after the ACCC issued three infringement notices over its debt collection activities between July 2024 and June 2025. The ACCC alleged Marshall Freeman unduly harassed consumers by continuing to demand payment without dealing with requests for information or adequately addressing disputes, and sent letters misleadingly claiming it had instructions from creditors to commence legal proceedings when no such instructions existed. Marshall Freeman also provided a court enforceable undertaking admitting its conduct breached or was likely to breach the Australian Consumer Law.
Company response
Remediation — Marshall Freeman Collections Pty Ltd
Marshall Freeman has committed to improve its debt collection processes and handling of consumer disputes and queries. It has also committed to implement a consumer law compliance program and to update its debt collection processes.
Source excerpt
The ACCC also alleged that Marshall Freeman sent letters to consumers that misleadingly claimed they had instructions from creditors to commence legal proceedings to recover the debts, when no such instructions existed.
In a court-enforceable undertaking given to the ACCC, Marshall Freeman has admitted its conduct breached, or was likely to breach, the Australian Consumer Law.