Marriott Bonvoy controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Marriott discloses guest data breach affecting 5.2 million guests
Issue disclosure
Marriott disclosed that a data breach may have exposed guest information; the article says approximately 5.2 million guests were affected. Marriott said it was investigating, notified involved guests, offered a year of personal information monitoring, and provided an online portal to check whether information was involved.
Company response
Investigation — Marriott
While the investigation into the data breach is ongoing
Remediation — Marriott
The hotel chain has offered guests affected by the incident a year's worth of personal information monitoring from IdentityWorks free of charge.
Ongoing disclosure — Marriott
On March 31, 2020, Marriott sent emails about the incident to guests involved.
Source excerpt
Hotel chain Marriott International announced today that it has suffered a second data breach.
While the investigation into the data breach is ongoing, Marriott said that "we currently have no reason to believe that the information involved included Marriott Bonvoy account passwords or PINs, payment card information, passport information, national IDs, or driver’s license numbers."
This latest data breach has affected approximately 5.2 million Marriott guests.